Submitting a Maintenance Request

Maintenance requests can be submitted two ways:

• Through your Resident Portal (preferred)
• By text to 805.319.7000

To help us resolve your request faster, please include:

• Photos or video of the issue, if possible
• Appliance model and serial number, if the issue involves a specific appliance
• Your availability for the next few days, including preferred time windows
• A brief description of the issue, including when it started and how often it happens

Tenants may currently be submitting maintenance requests into a system we no longer have visibility into. Please confirm once resolved, and let us know if any requests were captured on the Latchel side that we should be aware of.

Account: Mission City Property Management